Taking Responsibility

National Firm Seeks More Employee Accountability

A professional services firm was writing-off upwards of $30 million each year because project managers consistently underestimated their budgets. The managing partner of the firm asked Flynn Heath Holt to help him create a process that would require individuals take more personal responsibility for the firm’s financial performance.

Flynn Heath Holt designed an accountability process for the firm. One of the first steps was to establish a common scorecard for performance and formalize a consistent process for individual performance reviews. The new process set clear expectations and provided a common basis for decisions on compensation, bonus and promotions.

Impact

The plan has been implemented and is receiving enthusiastic support from the firm’s leadership. Management has seen substantial decreases in firm charge-offs and their efforts are much better coordinated.